Question 1

How do I place an order?

Accepted Answer

Add pieces to your bag, choose “Checkout via WhatsApp” and fill in your details. WhatsApp opens with your order written out; send it and we’ll reply to confirm.

Question 2

How do I pay?

Accepted Answer

Payment is arranged with us on WhatsApp after we confirm your order, by bank transfer or on delivery where available. No card details are ever taken on this website.

Question 3

WhatsApp didn’t open. What now?

Accepted Answer

Your bag stays saved. Open the bag again and tap “Open WhatsApp again”, or message us directly with your order reference.

Question 4

Can I reserve a piece?

Accepted Answer

Yes, for 24 hours. Send the piece on WhatsApp and ask us to hold it.

Question 5

Where do you deliver?

Accepted Answer

Everywhere in Trinidad & Tobago. Trinidad orders usually arrive in 1–3 working days and Tobago in 3–5.

Question 6

How much is delivery?

Accepted Answer

Free on orders of TT$1,000.00 or more. Otherwise the fee depends on your area and is confirmed in the chat before you pay.

Question 7

Can I collect my order?

Accepted Answer

Yes. Choose pickup at checkout. We’ll share the pickup point and a time on WhatsApp.

Question 8

Can I exchange a piece?

Accepted Answer

Yes, within 7 days of delivery if it’s unworn and in its original packaging. Earrings can only be returned if faulty.

Question 9

Something arrived damaged.

Accepted Answer

Send us a photo on WhatsApp the day it arrives and we’ll replace it at no cost.

Question 10

Will gold-plated jewellery tarnish?

Accepted Answer

Most of our jewellery is stainless steel, which stands up well to everyday wear. Keep pieces away from perfume, lotion and water, and store them separately.

Question 11

How do I clean my luggage?

Accepted Answer

Wipe the shell with a damp cloth and mild soap. Clean the wheels after each trip so they keep turning quietly.

FAQ

Ordering & payment

Delivery

Returns

Care